Month: July 2020

Extend visibility across your entire cloud environment – Sophos News

We are excited to announce that Intercept X for Server Advanced with EDR has been enhanced with powerful cloud visibility features from Cloud Optix.

In addition to even more detail on your AWS, Azure, and GCP cloud workloads, this integration gives customers critical insights into their wider cloud environments, including security groups, hosts, shared storage, databases, serverless, containers, and more.

See your complete cloud environment

The dynamic nature of cloud environments – with assets being spun up and down as and when necessary to meet changing demands – can make security and compliance assessments time-consuming. In many cases, you’ll need to log into multiple consoles and manually collate information to get a full picture.

With Sophos, it’s easy. You get details about your entire cloud infrastructure across different public cloud providers on one screen, in a single management console. You can dive directly into assets to get more detail about your asset inventory and cloud security posture.

Secure your complete cloud environment

Automated scans will detect any insecure deployments, with guided recommendations about how to fix potential issues. Additionally, guardrails can be deployed to lock down configurations, ensuring that they can’t be accidentally or maliciously tampered with and left in an unsafe state.

Artificial intelligence tracks normal behavior patterns, looking for any suspicious activity such as anomalous traffic patterns or unusual login attempts to cloud accounts. Issues are then flagged and prioritized by risk level if they require manual intervention.

Here’s the full list of what’s available:

Cloud asset inventory – see a detailed inventory of your entire cloud infrastructure (e.g. cloud hosts, serverless functions, S3 buckets, databases, and cloud workloads), eliminating the need for time-consuming manual collation
Access and traffic anomaly detection – unusual login attempts and suspicious traffic patterns are automatically detected and blocked or flagged to the admin as appropriate
Security scans – daily and on-demand scans monitor your cloud environment to ensure its on-going security. Issues are automatically resolved where possible, with admin notification if manual intervention is required
Configuration guardrails – stop accidental or malicious tampering with configurations that could negatively impact security posture
Compliance policies – ensure that your cloud environment conforms to Center for Internet Security (CIS) best practices, helping keep your security posture at its best
Alert management integrations – receive email notifications when manual intervention is required

Powerful visibility and protection for every setup

This exciting new cloud functionality is available to all Intercept X Advanced for Server with EDR customers at no additional cost. Log into your Sophos Central console, select Cloud Optix, and you can get started right away.

Current customers using Sophos Central that would like to try out this new functionality – in addition to the recently released EDR IT operations and threat hunting capabilities – can start a trial from within the Sophos Central console.

If you don’t have a Sophos Central account, you can register for a trial on Sophos.com.

Intercept X Advanced for Server with EDR and Intercept X Advanced with EDR give organizations unparalleled visibility and protection across their cloud, on-premises, and virtual estates.

Cloud Optix shines a spotlight on complete cloud environments, showing what’s there, what needs securing, and making sure that everything stays safe and secure.

Net Universe offers all Sophos Devices and subscritpions also consultant services with worldwide Delivery Services.
Send us an email to [email protected] for more information or visit https://www.netuniversecorp.com/sophos.

Introducing Zoho Payroll for Zoho People Plus: Put an end to payroll errors

HR professionals in an organization have to deal with a substantial amount of employee data. Even a small data error can lead to compliance issues and employee dissatisfaction. Employee payroll management is one of the business operations that can cause significant problems when not managed properly. Most of the time, payroll errors are caused when payroll and HR operations are handled separately. Your employees will lose confidence in your organization when there are repetitive errors in their paychecks.

Integrating and automating your Payroll and HR operations is a great way to reduce payroll errors. In order to alleviate some of the burdens of payroll processing, Zoho Payroll (Indian Edition), our in-house payroll management software, has been added to Zoho People Plus, our integrated HR suite. This newest addition to Zoho People Plus can do wonders for your organization by making payroll processing simple and error-free. This can make your HR operations more efficient while providing a seamless employee experience. Here’s what you can do with Zoho Payroll:

With the Zoho Payroll, you can automate all your payroll processes, which is the secret to faster and successful payroll implementation. It puts an end to unexpected mistakes and ensures that your employees are paid accurately and on time. By configuring your pay frequency, pay date, and other statutory aspects of payroll including Professional Tax, Employee Provident Fund (EPF), and more, you can automate your organization’s payroll processing. You can also generate detailed payslips that provide information on various deductions and taxes and share them with employees.

Many payroll professionals spend much of their time and effort on compliance to avoid huge penalties and, in some cases, even license cancellation. With Zoho Payroll, ensuring compliance is a breeze. You don’t have to worry about aspects like updated compliance laws, maintaining and updating payroll records, and processing Tax Deduction at Source. Different locations can be configured to ensure that payroll processing is in line with local compliance laws.

The employee self-service portal that comes with Zoho Payroll will keep you and your employees on the same page. Employees can access the documents and information they need, including payslips, income tax returns, reimbursements, PF details, annual earnings, investment declarations, and more—all from a single window whenever they want. They can also import various bills for reimbursement through the portal. Zoho Payroll’s iOS and Android applications allow employees to do all these functions from anywhere, anytime. This way, you can avoid confusion, and your employees can get timely money returns.

As payroll is one of the most expensive processes in your organization, it’s necessary to have clear visibility with every step. With Zoho Payroll, reports that explain concepts such as EPF, Professional Tax, Employee State Insurance, tax returns, overall payroll costs, and monthly salaries can be obtained and shared in just a few steps. You can also generate reports that give you an overview of your employee time-off and attendance information.

These are some of the many things that you can do with Zoho Payroll. It’s designed to take the tedium out of payroll processing and make it as simple and immaculate as possible. Give it a try and let us know what you think in the comment box below!

Please note that Zoho Payroll is available only for India.

Have questions? Write to us at [email protected]

Net Universe offers all Zoho subscritpions and consultant services with worldwide Delivery Services.
Send us an email to [email protected] for more information or visit https://www.netuniversecorp.com/zoho.

5 major privacy regulations you need to know about – Sophos News

The outbreak of the COVID pandemic has fueled fresh data privacy concerns among businesses and governments alike, with cybersecurity leaders and other authorities actively monitoring the potential effects on data security. At the same time, people across entire industries are adapting to new methods of secure remote working.

As this new normal reshapes our work and digital lives, it also brings lucrative opportunities for cyber criminals and hackers. SophosLabs and security teams have already traced such malicious incidents. A phishing attack purporting to be from the World Health Organization with recommendations on “Coronavirus safety measures” is a case in point.

These bad actors are taking advantage of peoples’ fears and launching campaigns of cyber extortion and fraud using every tactic at their disposal – from new ransomware to pandemic-themed phishing attacks. An important challenge for organizations is to manage these security risks with skeletal staff in the ongoing lockdown phase.

Even as businesses begin to educate themselves on the heightened risk of cybersecurity attacks, they need to double down on addressing data privacy practices – specifically, ensuring their data protection strategies embrace the applicable regulatory guidelines and that such adherence is clearly reflected in all they do.

Irrespective of the types of sensitive data that organizations are supposed to protect – whether patient data, employee details, credit card information, contracts, social security details, or student data – businesses across sectors will need to demonstrate greater accountability when it comes to monitoring, anticipating, and managing potential risks associated with such sensitive information. For organizations transitioning to the new normal of remote working and accelerated digital transformation, this is the best way to correct their respective security postures and reach cyber resilience faster.

Personally Identifiable Information (PII) and privacy regulations

The National Institute of Standards and Technology (NIST) provides the following definition of PII:

PII is any information about an individual maintained by an agency, including (1) any information that can be used to distinguish or trace an individual‘s identity, such as name, social security number, date and place of birth, mother‘s maiden name, or biometric records; and (2) any other information that is linked or linkable to an individual, such as medical, educational, financial, and employment information.

Data privacy norms represent a set of regulatory guidelines, laws, and recommended procedures that help establish effective measures to protect such sensitive information from possible attempts of data theft, intrusion, and unauthorized access.

Below are five major data protection and privacy regulations. Let’s look at how they relate to different sectors and how Sophos supports organizations with their regulatory compliance efforts.

1. HIPAA compliance

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires covered entities to protect the privacy and security of an individual’s Protected Health Information (PHI), among its other requirements. It applies to any organization that collects, stores, or shares PHI, including health plans, healthcare clearinghouses, and healthcare providers who conduct certain financial and administrative transactions electronically, like doctors and hospitals. In the wake of increasing healthcare data breach incidents, this compliance has become extremely stringent, and any violation thereof can invite enormous penalties and eventually heightened risk to brand equity as well.

Sophos provides comprehensive and forward-thinking, next-gen cybersecurity solutions to support healthcare organizations’ efforts to stay HIPAA compliant and keep medical records and patient data safe. Download the Sophos HIPAA compliance card or read the ePHI white paper for further guidance.

2. The EU General Data Protection Regulation (GDPR)

This EU regulation brought about a major uptick in data privacy enforcement activity and inspired several new and stricter regulatory initiatives globally. The EU General Data Protection Regulation (GDPR), which came into effect on May 25, 2018, affects all organizations that hold personal data on EU citizens, regardless of where the organization is based in the world. Implementing a data protection strategy that includes encryption and anti-malware security is vital. The consequences of a data breach under GDPR mandate can be severe, and potential fines can range up to €20m or 4% of worldwide annual turnover – whichever is higher.

Whether thwarting hacking and malware attacks, securing lost or stolen devices, or reducing the impact of human error, Sophos helps to comply with the GDPR mandate and minimize the risk of a fine by keeping your data and devices secure. Read the Sophos reference card for GDPR to learn more about available protection.

3. PCI DSS compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards to ensure all companies that accept, process, store, or transmit credit card information secure it to protect cardholders against misuse of their personal information. The fines arising from not being PCI compliant range from $5,000 to $500,000 and are levied by banks and credit card institutions. Even for companies that are already PCI compliant, it is necessary for them to show continuous compliance.

Sophos can help meet PCI DSS compliance challenges with a broad portfolio of next-gen cybersecurity capabilities. You can read the PCI DSS compliance card for more details.

4. SOX compliance

The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act, was enacted in response to several major corporate and accounting scandals. All publicly traded companies are required to comply with SOX, and several provisions of the Act apply to privately held companies as well.

The Sarbanes-Oxley Act requires implementation of good financial reporting and corporate governance, and compliance is important for financial data security. Sophos can help. Read the Sophos SOX reference card to learn more.

5. CIPA compliance

The Children’s Internet Protection Act (CIPA) requires K-12 schools and libraries to certify that they are enforcing an internet safety policy that includes technology protection measures in order to be eligible for federal funding and discounts for internet access through the E-Rate program. CIPA is intended to keep young learners safe online, and while the cause is noble, compliance presents a real challenge for educational institutions.

Educational institutions including schools, colleges, and universities already face multiple security challenges because of the sudden forced transition to remote learning model. Fortunately, Sophos remains a trusted cybersecurity partner for educational institutions, and with a comprehensive portfolio of easy-to-manage security solutions, Sophos helps ensure secure remote learning and CIPA compliant learning environments. Read the Sophos CIPA compliance reference card to explore available solutions.

Conclusion

As a result of the pandemic, IT security has become increasingly fluid, which can create significant lapses in regulatory compliance efforts by organizations. The world has become prone to several disruptions, including corporate governance, workplace health and safety, employment, supply chain, and data privacy.

Organizations that have not analyzed the impact and risks associated with specific data privacy laws and regulatory guidelines applicable to their respective industries must develop deeper familiarity with these laws and mandates.

It also needs to be noted that meeting the data privacy mandates for each of the above listed regulations requires exhaustive reviews of all organizational elements, some of which go beyond cybersecurity. However, with the right cybersecurity partner, you’ll have an edge when it comes to planning and implementing your data privacy and regulatory compliance efforts.

Education Organization Delivers High Performance Security with FortiGate NGFWs

Customer Perspectives

Organizations are continuing to expand and are looking for ways to secure their multiple network locations. There are various challenges to overcome and consider to protect the entire attack surface from internal as well as external threats with advanced security. The digital attack surface is expanding at a rapid rate, making it increasingly difficult to defend against advanced threats. The search for and selection of the right solution that provides comprehensive security is imperative for these organizations aiming for a strong security posture. To achieve this, organizations require a strategy that brings security to the forefront of the network buildout and seamlessly integrates it with the networking stack. The goal is to enable network security practitioners to manage all security risks that are associated with applications and infrastructure in today’s hybrid data centers.

In particular, one specific organization – a cooperative of school boards in primary and secondary education – needed a network security platform that can provide comprehensive threat protection for thousands of primary and secondary schools in multiple network locations. This organization required a solution that could provide IPsec secure access from any school to their data centers and perform a content inspection as traffic leaves for, and enters back from, the Internet. Finally, they also wanted to take their security to a whole new level with advanced security detection and enforcement between all schools – within or across various school boards.

Delivering High Performance and Advanced Network Security Across Multiple School Zones

In this instance, this large cooperative of school boards selected a security strategy and solution that would enable each education facility to have high-bandwidth internet access with advanced security protection across its numerous locations. This organization’s vision was to serve the needs of almost a million students by building a network that provides massive scale and performance for security and advanced networking capabilities that work together to provide a strong security posture. In addition to reliably securing the numerous school locations, the solution was selected by the group of school boards to lower IT expenditures by building a joint security solution that could benefit from economies of scale and offer a low total cost of ownership. The specific advanced security requirements include turning on application identification, web filtering, an intrusion prevention system, and anti-virus concurrently and having the data center capacity reach 715 Gbps of threat protection that consolidates all of the above-mentioned capabilities. Additionally, all of the existing and future schools that join this partnership will continue to connect using IPsec capabilities to the established data centers.

Choosing the Right Security Solution to Address Several Complex Business Requirements

This education organization manages two large national data centers – a primary and a secondary data center working in an active-passive arrangement. The participating schools are spread across different school districts that connect to the primary data center using an IPsec tunnel that originates from a FortiGate CPE. The schools route all traffic via the primary data center and when that data center is inaccessible, they automatically fail over via the backup IPsec tunnel to the secondary data center, providing the required performance and reliability. In this scenario, these IPsec tunnels from each school are terminated on a FortiGate Next-generation Firewall that is placed in each data entry as a VPN concentrator. This allows all participating schools to securely backhaul traffic to the two data centers while preserving the confidentiality of the data.

To ensure better access control, traffic between each school board is segmented using a FortiOS feature called VDOM (Virtual Domain). These virtual domains allow this organization to take a FortiGate and logically partition it, providing each school board the ability to create unique security and network policies that suit its needs while still participate in the knowledge sharing conglomerate of school boards.

The FortiGates seamlessly integrate advanced networking and security capabilities like application identification, web filtering, and intrusion prevention system capabilities for thousands of schools and enable a massively scalable network security platform offering the required performance of 715 Gbps.

This advanced security solution also provides traffic content inspection between any two schools that want to communicate with one another, including schools within the same district. This is paramount to building a strong cybersecurity posture for all schools that fall within this educational organization’s jurisdiction. Although performing SSL/TLS inspection (including TLS 1.3) on encrypted traffic for full visibility was not initially a requirement in the organization’s search for the right solution, Fortinet’s SSL/TLS inspection performance was seen by the organization as a key benefit of Fortinet’s security solution. Moreover, the organization had requirements for centralized management and reporting capabilities to reduce network complexity and risk, while increasing efficiency. By leveraging the Fortinet Fabric Management Center, which is composed of FortiManager and FortiAnalyzer, this organization can benefit from single pane of glass management across their two data centers to reduce cost and complexity, and streamline operations. Additionally, the Fabric Management Center offers best practices for compliance and workflow automation to provide better protection against breaches.

Fortinet’s ability to build complex, massively scalable, and high-performance Layer 7 advanced security reduced the organization’s security complexity challenges, providing better visibility and heightened performance. True to its goals, the organization will be able to scale to 715 Gbps throughput for its sites within the next few years with the Fortinet solution.

Furthermore, the organization will have the ability to leverage its existing investment in Fortinet solutions and can simply turn on built-in SD-WAN capabilities to employ additional broadband transports to their WAN infrastructure and preserve user experience while realizing the industry’s best investment protection.

Finding a Proven Partner in Fortinet

Networks are continually growing and evolving, and the adoption of new technologies or workflows can increase the attack surface and open the door to new threats. At the same time, cybercriminals are launching increasingly sophisticated attacks. For this cooperative of school boards, Fortinet provided the network security platform that could seamlessly integrate advanced networking and security capabilities, run multiple best-of-breed security services concurrently and deliver the required scale and performance with industry’s most optimized Total Cost of Ownership (TCO). With Fortinet, this organization will be able to protect up to one million students and has an effectively future-proofed investment that gives them the ability to turn on TLS inspection and Secure SD-WAN on their already deployed FortiGate infrastructure.

Find out how Fortinet’s FortiGate Next-generation firewalls provide organizations with application control, intrusion prevention, and advanced visibility across the network.

Engage in our Fortinet user community (Fuse). Share ideas and feedback, learn more about our products and technology, or connect with peers.

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New device management API available in beta

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Augmented analytics in health care

From being passive consumers to becoming active participants today, the needs and expectations of patients have increased substantially over time. The past few decades have seen major advances in medicine and health care, and this has brought about disruption in the industry. Achieving outcomes through innovation, at a lower cost, is more imperative than ever.

Healthcare has always generated a vast amount of data from scientific research, clinical trials, treatment, and patient profiling. Estimates suggest that the amount of medical data doubles every three years.In this space, there is sufficient impetus for Analytics augmented with enabling latest technologies like Machine Learning and AI, to step in and offer insights in real-time to improve the efficiency and speed of healthcare functioning.

Traditionally, large scale, wider adoption of new technologies within health systems has been a huge barrier. If applied well, the augmented technologies can help in taking some share of the existing burden, shifting care from reactive (i.e treatment) to proactive (i.e prevention) as much as possible. For them to succeed, they need to be integrated or embedded seamlessly within the current workflows and drive productivity without compromising the ‘human touch.’

Key drivers of analytics adoption

Improving patient outcomes

Any success in proactive diagnostics can be achieved by pre-empting avoidable hospitalisations beforehand. Augmented analytics can drive personalised medicine by offering a holistic view of a patient’s health condition from various data sources (like electronic medical records and data from wearables) that helps in preventive healthcare.

Despite all the effort, patients still get admitted into hospitals and worse get readmitted again. Up to 25% of patients who are discharged from hospital, return within 30 days. Most of these readmissions are preventable. Here again, Analytics can help with trends and insights to understand the reasons behind and make sure patients get adequate transitional care.

Here’s a dashboard that helps to continuously track 30-day readmissions in a hospital:

Optimization of healthcare operations

Providing healthcare as a service involves dealing with challenges that are hard and unique such as higher number of steps in a procedure (say clinical diagnosis), high variability and anomaly at each step, zero scope for medical errors. All this while facing cost and revenue pressures (in case of private institutions) no different from other industries.

To streamline and optimise the operations of a healthcare provider, say a hospital, analytics can help with continuous monitoring of key parameters such as patient visits, waiting/admission time and cost. They help in setting the direction and determining further course of actions from time-to-time.

The following is a sample dashboard to track the performance of hospital operations:

Improving healthcare quality

Often compared with airline industry for six-sigma efficiency, the margin of errors that healthcare could afford is 0.002 errors/million. A major impediment to achieving this is the complications that rise from hospital care, notably Hospital Acquired Infections (HAIs) which can occur due to the spread of multi-drug resistant pathogens, surgical errors, and adverse drug effects.

HAIs can effect major strain on both patients’ health and hospital’s resources.By leveraging advanced analytics, hospitals can quickly identify the sources of an infection, track its spread, and contain it as quickly as possible.

The dashboard that captures key insights on hospital acquired infections can be seen below:

Challenges for analytics adoption in healthcare

Trust issues

A fundamental issue that affects augmented analytics adoption is the lack of accurate understanding about how the system arrives at its conclusions. Hence, more effort is required on the part of providers to address the concerns of technicians, nurses, and physicians. One notable example is the apprehension about the undetected bias in data analysis which can be clarified by pointing out that it is easier to minimize algorithmic bias than potential human bias. This helps to build trust and thereby improve buy-in.

Data access and regulations

There has been a significant rise in compliance and fraud risks, especially the misuse of personal health data. Regulations like GDPR (to which Zoho is compliant) classifies all health care data as a sensitive subcategory of personal data. The most important and rather tedious step is to ensure necessary consent is obtained for all the relevant data collected. Therefore, health care providers must be ready for significant investment towards a proactive and secure approach to data collection and analysis. The benefits of working in this direction greatly outweigh the effort.

We at Zoho Analytics provide advanced analytical capabilities augmented with AI, both in on-premise and on the cloud. Learn more about our AI-powered smart analytics assistant Zia, here. You can also get started with us to better understand what we offer.

Say “Hey Google” to do more with your voice on Google Meet hardware kits

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5 reasons why the government and other public sector agencies should care about WebAuthn

5 reasons why the government and other public sector agencies should care about WebAuthn | Yubico

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ProTips: 5 ways to boost your customers’ post-purchase delivery experience

This is a guest post by Sashank Ravindranath, LateShipment.com.

Customer experience is your customers’ holistic perception of their experience with your business or brand across every stage of their journey. The delightful marketing campaigns to catch prospects’ attention, the on-site experience in product discovery, the frictionless checkout process, and finally the delivery experience you provide all contribute to the overall customer experience.

The last one is all-too-often neglected and negates your efforts in the other areas.

Businesses lose control of their delivery experience when their shipping needs are outsourced to a third-party shipping carrier. While shipping carriers strive to deliver parcels on time, the truth is that more than 6% of parcels are routinely delayed. The problem with delays and other delivery issues is that they can hurt your business in more ways than one:

They lead to poor delivery experiences, which in turn lead to customer dissatisfaction and drives customers to switch to your competitors.
Apart from not shopping with you, disgruntled customers also vent their frustrations on social media and through word-of-mouth, deterring prospective customers from shopping with you.
As if losing your loyal customers and brand reputation was not enough, bad delivery experiences cost you money in the form of low sales, reduced customer acquisition, and increased cost of returns.

While neglecting the post-purchase delivery experience you provided can be costly, taking proactive measures to improve it can help your retention and brand reputation. Here’s what you need to do:

ProTip 1: Ensure real-time visibility of your shipments in transit

When your shipment in transit is about to face an issue, being able to see where it is in the delivery process places you in the best position to deal with the situation. By tracking and tracing parcels to their current location, you can identify any issues that arise and resolve them.

If you ship a large volume of parcels, make use of technology that extends this post-purchase visibility to your help desk software by triggering support tickets.

Benefit: With the data in hand providing extensive post-purchase visibility, support executives can stay updated in real-time while handling delivery issues, and save time by resolving them before they can impact your customers.

ProTip 2: Proactively identify critical delivery issues that commonly occur with shipments in transit

By triggering alerts for various delivery related issues such as predicted delays, failed deliveries, and lost or damaged shipments, your support team can recognize at a glance issues that require intervention, and stay on top of them.

Benefit: With timely alerts, customer support executives can take preemptive action before an issue impacts customers, preventing a negative experience. Also, being proactive saves valuable support time by eliminating the need to sift through hours of data to identify an issue.

ProTip 3: Hyper-engage with customers through automated or custom order delivery notifications

Customers are anxious about their orders and always expect to be kept in the loop about their order’s status. This is why you need to take action and initiate communication with customers regarding their orders’ status and regularly update them, showing them that you’ve got their back.

Benefit: By notifying customers of important order updates automatically, you can reduce their pre-delivery anxiety and earn their trust, which ensures customer retention. Make use of a platform that provides you the option to create and manage your email templates while staying consistent with your brand language.

ProTip 4: Create your own branded tracking page and provide an on-brand post-purchase experience

88% of customers regularly track the status of their orders, underscoring the importance of order tracking pages. However, the tracking pages provided by shipping carriers are a lost opportunity, as they are often opaque on delivery issues and not in line with your brand.

This is why you should have your own branded tracking page and make order tracking an extension of your brand experience. Your tracking page should mirror your website in terms of language and design, to make your customer’s post-purchase experience feel like a continuous part of the overall brand experience.

Take advantage of technology that allows you to choose your style of layout, update your logo, and customize other brand elements on your branded order tracking page to create an immersive experience for the customer.

Benefit: This allows you to use post-purchase touchpoints to drive sales. Your branded tracking page ensures that your brand is on the top of customers’ minds. Also, your order tracking page is free real estate you can utilize to run relevant promotions and campaigns to leverage upselling and cross-selling opportunities.

ProTip 5: Be aware of your customers’ delivery expectations

Delivery Satisfaction or DSAT Ratings are a comprehensive, unbiased measure of how satisfied your customers are with their deliveries and help you evaluate your carrier’s delivery performance.

Capture your customers’ feedback after every delivery, thereby helping you make better shipping choices as well as identify areas of improvement in post-purchase customer satisfaction.

Benefit: Knowing how your shipping performance fares and what your customers think of their delivery experience helps you consistently make better delivery choices, thus improving your brand’s post-purchase experience, which in turn plays a huge role in customer retention.

Follow these pro tips to turn the tide in your favor and make a difference in the delivery experience you provide your customers. An effortless way to do this is with the LateShipment.com integration with Zoho Desk.

The LateShipment.com and Zoho Desk integration

With the LateShipment.com and Zoho Desk integration, you can stay ahead of your customers’ post-purchase issues and delight them with meaningful engagement.

LateShipment.com for Zoho Desk allows you to

Automatically trigger delivery-related tickets for delivery errors that are preemptively pushed to Zoho Desk from LateShipment.com

Send personalized messages to customers from Zoho Desk based on the tickets generated from LateShipment.com and ensure that their delivery issues are addressed
Set up automated email notifications for shipping events like “Shipped,” “Out for delivery,” “Attempted,” and “Delivered” and proactively communicate with customers
Provide customers with easy-to-track, branded tracking pages, so they can have quick access to their order delivery status
Capture critical feedback from customers on their delivery satisfaction to improve delivery quality

LateShipment.com for Zoho Desk can be a win for your organization. It only takes two minutes to get started on providing your customers with memorable delivery experiences at scale and saving money.

Try LateShipment.com for Zoho Desk

Zoho Mail Blog | Video conference tools in your inbox: Part 2

The first part of our Meet Online series covered our Cliq integration that makes collaborating with your remote team members easier. However, we know video conferencing isn’t just for your organization. While collaboration within your team is important for productivity, communicating with customers is crucial to keep your business running.

Online meetings and webinars with Zoho Meeting

Whether you need to hold a meeting with clients or conduct a webinar for your existing customers, Zoho Meeting’s integration with Zoho Mail makes it easier than ever.

This integration helps you do more than just access Zoho Meeting from your inbox. You can now create, schedule, and join meetings contextually in multiple ways, all directly from your Zoho Mail inbox.

Quick Launch

Suddenly remembered the meeting you had to schedule while reading your email? You can now launch Zoho Meeting with a single click from anywhere in your inbox. Simply click on the Zoho Meeting icon in the right pane to start a meeting or schedule one for later.

Once you’ve started the meeting, you can even send out invites through an email or a Cliq message from the Meeting card. With everything in place, launch your meeting and start talking!

eWidget for deeper integration

Setting up a meeting from your mailbox is not always enough. With the Zoho Meeting eWidget, you can also view, edit, and start your upcoming meetings without leaving Zoho Mail.

Our contextual integration helps you instantly convert your emails into meetings. When you open any email, eWidget populates the information into the relevant fields to schedule a meeting with everyone in the conversation.

You can also join meetings from the eWidget using your Meeting key.

With this video conferencing integration, we hope you’re a few steps closer to a seamless remote work experience. In the next and final post of this series, we’ll talk about the Mail integration that makes online training sessions a breeze.

Until then, stay safe and tell us your feedback in the comments. If you liked our integration, let others know with a tweet!

Get the complete Zoho advantage: you can now use Zoho Mail along with the broad suite of products that Zoho offers by signing up for Zoho Workplace or Zoho One.