Stay Safe and Stay in Touch « Zoho Blog 2 semanas ago

This is a critical and unprecedented time for communities, businesses, and the wider economy of the world. The world has faced similar tough times in the past and conquered over it with the power of generosity and collaboration. As the pandemic Coronavirus accelerates worldwide, millions of people including us and you are staying at home to minimise the transmission of this disease.

These challenges faced by the world today can only be solved with trust and communication. Redoubling our efforts to tackle this challenge, Zoho SalesIQ wants to support you as much as possible! With online communication now taking the lead, we will do our best to help you stay connected with your customers, no matter where you may be working.

Crisis Communication 

During a crisis, it’s tough to gauge where exactly all the members of your affected audiences (might include your business’s customers) will look for information.

Having a multi-platform solution that’s accessible on both the desktop and mobile which can fit into your business website, social media pages or even be your dedicated FAQ-lookup can work wonders. Ideally, a system that can funnel your visitor traffic, pop-up on every page of your business website and prompt visitors to ask questions.

Deploying a chatbot to your business website could be your proactive answer to this crisis communication!

In crisis times like these, a business might experience massive demand over calls, emails, social media messages. So, from e-commerce to hospitality, healthcare to insurance, extraordinary events are more likely to hit any business in our increasingly non-ecological world and chatbots can help take the load off our workforces.

 The show must go on!

While there’s a lot being written around the effect of COVID-19 on businesses, it’s time to put on display the incredible ability of organizations to be agile, think up innovative solutions, and implement them in near real-time to protect employees, ensure business continuity and potentially position to thrive in the future.

So can we expect a bright future with the chatbots deployed in your business?

Every consumer expects to get an immediate response and chatbots are the easiest way to offer them. Phone calls, emails and even intuitive web forms will not be able to afford an impromptu reaction given by a chatbot. With chatbots in place, while being online, your team members can take up the running to respond to the incoming messages.

All our businesses prioritize the well being of our team and customers. Implementing these initiatives like deploying chatbots can help to keep you, your team, and customers connected with your business.

Check out Zobot by Zoho SalesIQ, our enterprise-ready bot-building platform to set up your virtual assistants today!

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