In June, we introduced the Chat preferred setting in the Admin console to allow any admin to opt in to migrate all end users to Chat. We also made Chat preferred configurable at the organizational unit level.
In 2021, we will start migrating all remaining customers with “Chat and classic Hangouts” and “classic Hangouts only” settings selected to Chat. Here’s what you can expect:
- Opt-out upgrade (no earlier than Q2 2021): All customers will be migrated to Chat Preferred unless their admins explicitly opt out. Customers who only have enabled Chat, with classic Hangouts completely disabled, will not be impacted.
- Mandatory upgrade (late 2021): All remaining customers will be migrated to Chat Preferred, and we will fully replace classic Hangouts with Chat. There will be no option to opt out at this stage.
Getting started
- Admins: No action is needed at this time. Check out the Help Center for more information on transitioning your users to Chat.
- End users: There is no end-user action for these changes.
Resources
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